Terms & Conditions
Company: Odex doo RJ Wild Montenegro
- Contract for Organized Hiking Tours
1. Responsibility rests with the company operating organized hiking tours (hereinafter referred to as “the Company”) whose name in full appears above and in its tour brochures. Clients joining such hiking tours (hereinafter simply referred to as “tours”) shall conclude an Organized Tour Contract (hereinafter referred to as the “Tour Contract”) with the Company.
2. The Company shall provide tour arrangements and itinerary management so that the client receives guided hiking tour services including onsite transport/accommodations (hereinafter referred to as “tour services”) provided by transportation/accommodation operators during the tour itinerary set by them and the Company.
3. The content and conditions of the contract shall conform to those specified for each tour itinerary, conditions as specified hereunder, the final itinerary handed to clients before the tour start date (hereinafter referred to as the “Final Tour Itinerary”), and Organized Tours as described in the Company’s general terms and conditions (hereinafter referred to as “General Terms and Conditions of Organized Tours”).
- Application for Tour Contracts and their Conclusion
1. The client shall provide information on the Company application form as required by the Company and submit the form together with the necessary reservation deposit. Paid deposit shall be applied to the tour fare, cancellation charges or penalties.
2. The Company may accept applications for tour contracts by email, or online application via the company site. In such cases, the client shall submit the application form and reservation deposit to the Company within 7 days counting from the day when acceptance of application is confirmed. If the client fails to supply the required application form and deposit within 7 days, the reservation shall be voided.
3. The Tour Contract shall become valid upon the Company’s consent to the conclusion of the contract and receipt of the reservation deposit. If tour arrangements are made by phone, the Tour Contract shall become valid upon the Company’s acceptance of the tour deposit as specified in the Clause 2. When clients request tour arrangements by mail, facsimile or other communication methods, the Tour Contract shall become valid upon payment of the Tour Deposit and the Company’s notification of acceptance of the Tour Contract. The contract for any tour request by any communication including telephone, mail, facsimile or other shall become valid as specified in Article 21-2.
4. When applying for group tour arrangements (more than 2 people), the Tour Contract including conclusion and cancellation of the contract shall be exchanged between the Company and the group representative.
5. The group representative responsible for the contract shall provide the Company with the name list of members by the date specified by the Company.
6. The Company shall not be responsible for any responsibilities or obligations the group representative holds in the past or in the future.
7. In case the group representative does not accompany the group, the Company shall consider one of the members who have been selected by the representative as the group representative who is responsible for the contract after the tour start date.
8. If the Tour Contract cannot be finalized due to full occupancy in seats or rooms or other reasons at booking, the Company may ask the client to wait until the specified date with his/her consent.
(This booking status shall be referred to as “Waiting” hereinafter.) In this case, the client shall be registered as a “Waiting Client” and the Company shall make an effort to make it bookable. Even in this case, the Company shall charge the client the reservation deposit (“Waiting” does not guarantee confirmation of booking). However, if the client requests the Company to release the waiting, or if the booking is not confirmed until the specified day, the Company shall return the full reservation deposit to the client.
9. Even in case of the previous clause, the Tour Contract shall be finalized at the date when the Company informs the guest of the confirmation.
10. The reservation deposit (per person) shall be 30 percent of the tour fare.
11. The client shall notify the Company when submitting an application if requiring special consideration during the tour period, the Company shall comply with such requests when feasible.
- Special Conditions of Tour Application
1. A client under 18 years of age traveling alone during the tour period shall provide the Company with the written consent of his/her guardian. The Company will not accept clients younger than 16 years of age.
2. The Company may refuse an application if any one of the client’s age, qualifications, skills or other conditions do not conform to those designated for tours aimed at specific customer categories or purposes. The client is required to read a tour description and requirements carefully (refer also to Article 19).
3. The Company may refuse a client’s application, if based on his/her physical condition, a safe and smooth tour operation cannot be guaranteed. In case of doubt, a client should have a doctor assess whether his/her health is up to the requirements of a tour. In some cases, the Company shall recommend the client to join another tour with the minimum extra charge or refuse his/her participation in the tour. In regards to Clauses 1., 2. and 3., the Company shall make notification concerning the acceptance or rejection of client participation in the tour within one week of application submission.
4. If the Company determines that the client needs medical diagnosis or treatment by a physician owing to illness, functional disease or other reasons during the tour, the Company shall take measures necessary to ensure smooth operation of the tour. All costs resulting from such measures shall be borne by the client.
5. Independent activities for reasons of the client’s own choosing shall not be arranged by the Company during the tour. However, the Company may, depending on the tour course, arrange such activities under separate conditions.
6. The Company may refuse client participation if it determines that he or she threatens to embarrass, inconvenience or interfere with the collective activities of tour participants.
7. The Company may also refuse client participation for the tour operational reasons.
- Contract Document and Final Tour Itinerary
1. After the client has entered into a Tour Contract with the Company as stipulated in Articles 2 & 3 above, the brochure and the tour conditions listed herein shall be included in the Tour Contract.
2. Unless specified in the Tour Contract, the Company shall submit a written Tour Contract stating tour itinerary, details of the services, other tour conditions and the Company’s responsibility to the clients, no later than one day prior to tour start date. Irrespective of the above, when application for the organized tour is made on or after 7 days prior to the eve of tour start date, the final tour Itinerary shall be presented to the client by the start date.
3. The scope of travel services for which the Company is liable in arranging and administering the itinerary shall be specified in the Tour Contract as stated in Clause 1. hereinabove and in the Final Tour Itinerary as stipulated in Clause 2. hereinabove.
- Payment of Tour Fare
The Tour Fare shall be paid no later than the 20th day prior to the eve of the tour start date. When application is made on or after the 20th day prior to the eve of the tour start date, the tour fare shall be paid before the tour start by a date designated by the Company. Even when the client and the Company do not enter into the correspondence contract stipulated in Article 21, if the client is a member of the Company’s affiliated credit company and consents to pay for the itinerary by credit card, the Company shall charge the client’s credit card for tour fares (inclusive of tour deposits and additional charges), any cancellation charge or non-fulfillment fee stipulated in Article 12, and additional charges and handling fees stipulated in Article 9 even without a signature. In the absence of any request from the client, the card will be charged on the date the client accepts the itinerary.
- Tour Fare
1. If there are no special conditions as stipulated in Article 3, generally, the Company applies the same fare to all clients booking a tour – full age and underage.
2. The fare is indicated for each tour course. Clients are asked to confirm the fare according to the start date and the number of participants.
3. The tour fare shall be the basis for calculating the cancellation charge (Article 12-1), non-fulfillment fee (Article 14) and any fees for changes (Article 20).
- Scope of the Tour Fare
The following may eventually include items unrelated to the tours the client chooses. Please note that the items included in the tour fare are only those as specified in the itinerary. In principle, the Company will not make refunds for the below fare even if clients choose not to use the relevant services.
Hotel rooms: Single rooms or twin rooms (two-in-a-room) at the hotels as specified in each tour itinerary. Rooms in mountain lodges may be for 2 persons and more, depending on tour itinerary. When possible, the Company will book single rooms for clients traveling alone.
Meals: Only the meals specified in each tour itinerary.
Tour Guidance, Excursions and Extra Activities: Guidance by an English speaking tour guide. Tours will be conducted by bus, minibus or van (start/end of the trail) and foot plus admission fees to National Parks, museums, etc. mentioned in each itinerary. Activities other than hiking or sightseeing (e.g. rafting) can be handled by local operators. Depending on tour participant number, a minibus, sedan or taxi may be used on a seat-sharing basis.
Transfers: By bus. A sedan, van or taxi may be used when the total number of tour participants is small.
Baggage: The transfer and handling of one piece of normal sized baggage (up to 50cm x 60cm x 120cm) per person.
Tax: Consumption Tax.
- Out of Scope of the Tour Fare
Charges and expenses other than those specified in the preceding Article 7, such as:
- Laundry, telephone, additional meals and drinks, and any other expenses of personal nature.
- Medical expenses for injuries and illness.
- Travel and accommodation costs between arrival/departure and the start and end points of the itinerary.
- Any airline or airport related expenses including excess baggage.
- Additional Fares
Additional fares will be initiated by client requests or based on special conditions as stipulated under Article 3.
- Revision of Tour Service Content
The Company may, after conclusion of the Tour Contract, revise its contents and services for any of the following reasons, such as: natural calamity or disaster, weather conditions, civil unrest, suspension of services rendered by transport / accommodation facilities, provision of transportation not based on the original operational plan, governmental orders, or other circumstances beyond the Company’s control. The Company reserves the right to take necessary measures when a safe, smooth tour operation in accordance with the itinerary is deemed impossible, or when there is valid reason to believe that the tour cannot continue. The itineraries of tours offered by the Company show the planned course of the hiking events without guaranteeing their exact course. In general, the Company is constantly striving to describe the tour offers presented on the Company’s internet portal as correctly and as precisely as possible. Nevertheless, the itineraries of hiking tours offered may change and if, for example, due to bad weather conditions, the situation requires and it is possible, another tour route or an alternative activity can be chosen. In this case, the customer is not entitled to a refund. In case of service content changes, the Company must explain in a timely manner its inability to function according to the Tour Contract under the circumstances. However, said explanation may be made after revisions are made when conditions demand. Itinerary changes for which the Company shall pay compensation are specified in the table of Article 20.
- Change of Tour Fare
1. The Company may revise its planned fees in accordance with increases or reductions of transport fares and/or charges for Organized Tours owing to unusual or unforeseen economic developments. In such cases, the Company shall notify the client no later than the 15th day prior to the start of the tour date.
2. The Company may, when tour operational costs have risen owing to factors as stipulated in Article 10 or above, revise the tour fare accordingly, except when substitutions are required because of a shortage of facilities, such as transport seats, hotel rooms, etc.
3. If the Company specifies that tour fares are dependent on the number of participants and there is a change in the number of the participants due to reasons beyond the Company’s control, the Company shall change the tour fare within the allowable range as specified in the Tour Contract.
- Cancellation of Tour Contract by the Client
1. Prior to the tour start date the client is at all times entitled to cancel the Tour Contract, but must pay the Company a cancellation fee as stipulated in Article 14 below.
2. If the client changes the start date or any transportation, accommodations, tour, tour participants for his or her convenience, the Company shall consider it the cancellation of the entire tour and the specified cancellation charges will be levied on the client.
3. In any of the following cases, the client may cancel the Travel Contract without paying a cancellation charge.
1) When the contents of the Tour Contract have been substantially revised. However, changes shall be limited to the cases listed in the left side of the table in Article 20 and other important circumstances.
2) When the tour fare is increased in accordance with Article 11-1.
3) In cases where natural calamity or disaster, civil unrest, suspension of services related to transportation, accommodation and other facilities, governmental orders, or other causes make safe, smooth tour operation impossible, or when there is a valid reason to believe the tour cannot continue.
4) When the Company has not delivered the Final Tour Itinerary to the client by the prescribed date.
5) When tour operation becomes impossible owing to factors for which the Company is liable.
4. The Company shall refund the remaining amount of the received tour fare (deposit) after deducting cancellation charges. If the tour deposit is not enough to cover the cancellation charge, the Company shall charge the difference separately. When the Tour Contract is canceled due to the reasons specified in Clause 3., the Company shall make the full refund of the received tour fare (deposit).
- Cancellation of Tour Contracts and Tour Operation by the Company
1. If the client has not paid the tour fare by the prescribed date, the Company may cancel the Tour Contract. In such cases, the clients shall pay the Company the applicable cancellation charge.
2. In any of the following cases, the Company may cancel the Tour Contract.
1) When it becomes evident that the client does not satisfy the age, qualification, skill or other requirements specified by the Company for participation in the tour.
2) When the client is recognized as physically unfit to join the tour owing to illness or for other reasons.
3) When there is evidence that the client threatens to cause other participants embarrassment or inconvenience, or might otherwise interfere with the smooth performance of the collective activities of the tour.
4) When the minimum number of participants as stipulated by the Company in the Tour Contract / tour offer has not been met. In such cases, the Company shall notify the client of tour cancellation no later than 13th day prior to the tour start date.
5) In the event of a natural calamity or disaster, civil disturbance, suspension of services related to transportation, accommodations, etc., governmental orders, or other circumstances beyond the Company’s control and when safe, and smooth tour operation according to the itinerary specified in the Tour Contract has become impossible, or there is a valid reason to believe that the tour cannot continue. This does not apply to poor weather conditions, in which case alternative routes or activities can be offered (when possible).
6) When the client demands things that are beyond the reasonable scope of the details in the contract.
7) Even after the Correspondence Contract has been concluded, if the Company cannot receive the amount specified for the tour fare due to invalidity of the client’s credit card or in accordance with the credit company’s agreement.
3. When the Company cancels the Tour Contract in accordance with Clause 1. hereinabove, it shall refund payment after deducting the specified penalties from said payment or from the deposit received from the client. When the Company cancels a tour in conformity with Clause 2, hereinabove, it shall refund the full amount of the tour fare (or deposit) received from the client.
- Cancellation Rates
1. If a client cancels the Tour Contract for personal reasons, the following cancellation rates will apply to the tour fare. Clients remaining in the tour will incur the balance of additional per room costs associated with the change in number of participants. The following applies to cancellations of the tours (including accommodations).
Time of Cancellation | Cancellation Rate |
|---|---|
(1) If notice of cancellation is received by the Company 21 or more days prior to the starting date of the tour | Deposit paid |
(2) If notice of cancellation is received by the Company 20 days to 14 days prior to the starting date of the tour | 40% of the tour fare |
(3) If notice of cancellation is received by the Company 13 days to 8 days prior to the starting date of the tour | 60% of the tour fare |
(4) If notice of cancellation is received by the Company 7 days to 4 days prior to the starting date of the tour | 80% of the tour fare |
(5) If notice of cancellation is received by the Company prior to 3 days to 1 day prior to the starting date (or whilst the tour is in progress) | 100% of the tour fare |
2. If a client fails to pay the tour fare by the designated date, the Company will assume the client has canceled as of the following day, and the cancellation charges specified above will apply.
Timing of notice of cancellation is based on Central European Time.
- Cancellation after the Tour Start Date
1. Cancellation by Client
1) When the client leaves the tour group for personal reasons, the Company will consider it a forfeiture of contracted rights and claims to any refund.
2) If certain services cannot be provided as promised in the Travel Contract for reasons beyond client responsibility, relevant portions of the contract may be canceled, with the appropriate refund deducted from the total tour fare. This does not apply to poor weather conditions, in which case alternative routes or activities can be offered (when possible).
2. Cancellation by the Company
1) The Company may cancel the Travel Contract for tours for a client after the departure date in the following cases:
a) When the client is unable to continue the tour owing to illness or other factors.
b) When the client seems to disturb the order of collective activities of tour participants by negligence of instruction from tour guide or violent deeds or menace towards these people or those accompanying them, which otherwise jeopardizes safety and a smooth tour operation.
c) When conducting the tour becomes impossible due to reasons attributed to other client(s).
d) When the tour cannot continue owing to natural disaster, civil unrest, labor disputes, suspension of services by transportation or accommodation facilities, governmental orders, or other causes beyond the Company’s control.This does not apply to poor weather conditions, in which case alternative routes or activities can be offered (when possible).
3. Cancellations and Refunds
If the Company cancels the Travel Contract in accordance with the Clause 2.1) hereinabove, travel services rendered to the client shall be deemed as having been completed, and a refund from the tour fare shall be paid for services not yet rendered. In cases where travel services are not rendered owing to tour cessation, or services for which the Company has paid, (or will pay) expenses, cancellation charge, penalty, or etc., the Company will refund only the balance thereof.
4. When the Company cancels the Tour Contract for tours in accordance with the Clause 2.1) a) and d) hereinabove, the Company shall, at the client’s expense, make necessary arrangements as requested for return to point of departure.
- Refund of Travel Costs
1. Should the Company incur any liability to make a refund to a client in case such as the tour fare reduction in accordance with Article 11, and if either the client or the Company has canceled the Tour Contract in accordance with Article 13 through 15, the Company shall make said refund within the 7th day from the next day of cancellation, when effecting refund before tour starting date, and within 30 days counting from the day after the tour ends, as stipulated in the contract in case of reduction or cancellation after tour starting date. However, should there be any expenses such as cancellation charges, penalties, etc. which the Company has already paid or will have to pay for services not provided because of tour cancellation, said expenses shall be borne by the client.
2. The client shall be required to request a refund to the Company within one month of the planned tour starting date.
3. The client shall be required to return all tour coupons when requesting a refund for said tour coupons (if received any). Otherwise, the Company may not be able to make a refund.
- Tour Guide
1. English Speaking Tour Guide
An English speaking Tour Guide shall accompany the tour course throughout the duration of the tour itinerary. The guide shall, in principle, provide the services necessary for smooth tour operation in order to maintain the flow of the itinerary prescribed in the contract document. Clients must follow the instructions of the guide in order to maintain the safe and smooth operation of the itinerary. The guide shall provide services, in principle, from 8:00 a.m. to 6:00 p.m.
2. In cases where travel services must be altered owing to inclement weather or other conditions during unaccompanied portions of the tour, clients shall be responsible for arranging the required services on their own behalf.
- Liability of the Company and Exemptions
1. The Company is responsible for the proper preparation and implementation of a tour. The tours offered by the Company take place outdoors and inevitably involve certain risks. The client takes part in all tour activities at his/her own risk and is expected to have appropriate travel insurance (refer to Article 22). A considerable degree of caution is expected from every tour participant. Special circumstances of a tour may make it necessary to change the itinerary. When possible, an alternative activity will be provided in consultation with the clients. The Tour Guide reserves the right to change, expand or limit the tour itinerary during the tour due to unforeseen circumstances that could endanger the safety of the clients (e.g. sudden weather change, insufficient skills of the participants). The clients are engaging in an outdoor activity that cannot offer the comfort and safety of a standard package tour. The Company shall ensure that on the first day of the hiking event, the Tour Guide makes an according safety instruction to all clients.
2. In performing its obligations under the terms of its Tour Contract, should the Company cause damage to the client deliberately or through willful negligence or fault, the Company shall be liable for such damages. However, this only applies if the damage report is made within 6 months reckoned from the day following the occurrence of the damage.
3. The Company shall not be liable for damages incurred to clients as stipulated in Clause 1. hereinabove, in particular, if any of the following reasons apply:
1) Damage caused by client’s failure to follow the Tour Guide’s instructions or damages caused by other tour participants or by third parties.
2) Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary due to such causes.
3) Accidents during transportation or accommodations, damage by fire.
4) Cessation of services related to transportation or accommodation facilities, and tour itinerary alteration or cancellation owing to such causes.
5) Orders of either Montenegrin or foreign governments, immigration regulations, isolation resulting from infectious diseases, and tour itinerary alteration or cancellation owing to such causes.
6) Accidents occurring during the client’s free activities.
7) Food poisoning.
8) Theft.
9) Delays, stoppages, changes of schedule and route in relation to transportation facilities, and tour itinerary alterations and/or shortened stays at destinations owing to such causes.
- Liability of the Client
The Company shall require the client to indemnify the Company for losses sustained owing to a client’s willful negligence, fault, conduct against public order and good manners, or breach of provisions in the Company’s Tour Contract (refer also to Article 18-3).
1. The client is required to make every effort to utilize information acquired from the Company and to understand the details of his/her rights/responsibilities as well as the details of tour conditions.
2. The client is responsible for the booking of an airline transfer to Montenegro on his/her own. The arrival in Montenegro should be before or on the tour start date and departure from Montenegro on or after the tour end date. The Company shall support the client in finding the optimal airline transfer upon request.
3. If the Company suffers damage due to the intention or negligence of the traveler, the traveler must compensate for the damage.
4. After the start of the tour, if a client should find that the tour service provided is different from that specified in the Tour Contract, the client is required to report the discrepancy to the Company immediately. This does not apply to the itinerary changes based on reasons explained in Article 18-1.
5. The Company may take necessary measures if a client needs treatment during the duration of the tour due to illness, injuries, etc. In the case the Company is not responsible for the cause of the illness, injury, etc., the client shall bear all costs for said measures and must make the payments by the means and date designated by the Company.
6. If the client loses the travel coupons provided by the Company (if any), the client shall bear the cost and charges of all shipping facilities used to reissue said coupons. The fares and changes shall correspond with the rates set by the shipping facilities.
- Itinerary Booking Guarantee
1. Should major changes occur in Tour Contract contents as stated in the left-hand column of the following table (except for changes mentioned in 1) through 3) below), the Company shall calculate the change compensation money by multiplying tour fares by the rate indicated in the right-hand column of the table, and make refund to the client within 30 days counting from the day when the tour ends. However, if it is evident that liability as set forth in Article 18-2 occurs owing to said changes, the Company shall pay the amount not as compensation for changes but as either a portion or total amount of indemnification for damages.
1) The Company shall not pay compensation for changes when they occur for the following reasons:
a) Bad weather and natural disasters, which hinder the tour itinerary.
b) War.
c) Civil unrest.
d) Governmental orders.
e) Suspension of services involving transportation, accommodations, etc., such as cancellation, interruption, cessation, etc.
f) Provision of transport services different from the original schedule, owing to delays or changes in operation schedules.
g) Necessary measures to prevent client’s death or bodily harm.
h) Any changes attributed to or initiated by the client.
2) Should cancellation in the Tour Contract be made in accordance with Articles 12 through 15, and should changes occur in such canceled portions, the Company shall not pay compensation.
3) Even if major changes occur in Tour Contract contents, as stated in the left-hand column of the following table, the Company shall not pay compensation if there are changes in the Final Tour Itinerary, and the changes are within the scope of services stated in tour brochures.
2. Regardless of Clause 1 hereinabove, the maximum amount of compensation for changes paid by the Company under one organized Tour Contract shall be the tour fare multiplied by 10%. This money will not be paid, however, if the total amount is less than 10 Euro.
3. When the situation warrants, the Company shall indemnify the client by offering economic benefits equivalent to compensation money, or damage indemnification instead of cash payment, if the client so agrees.
4. If, after the Company has compensated for changes made in accordance with Clause 1 hereinabove, it becomes evident that the Company is responsible for the changes as stated in Article 18-2, the Company shall pay the client for the damages mentioned in Article 18 after deducting the sum already paid under the terms of Clause 1 hereinabove.
5. The Company shall not provide compensation when the order in which tour services are provided change from those originally stipulated when all services are provided during the tour.
Changes for which the Company shall pay compensation | Amount of compensation for changes (tour fare times the following percentage per incident) |
|---|---|
(1) Change of tour start or end date as specified in the tour offer | Client is notified by the day prior to start of tour: 1.5%; Client is notified after the start of tour: 3.0% |
(2) Changes in destination or entry to tourist spots and/or facilities stated in the tour offer (applies only to the sightseeing part of a tour) | Client is notified by the day prior to start of tour: 1.0%; Client is notified after the start of tour: 2.0% |
(3) Change in accommodation facilities as stated in the tour offer | Client is notified by the day prior to start of tour: 1.0%; Client is notified after the start of tour: 2.0% |
(4) Change in type of rooms at hotels, etc., their facilities as stated in the tour offer | Client is notified by the day prior to start of tour: 1.0%, Client is notified after the start of tour: 2.0% |
Note 1: In the event that changes should occur between the details set forth in the tour offer and those in the final itinerary, or between the details set forth in the final itinerary and the actual tour services provided, each change shall be respectively handled as one change.
Note 2: For accommodation facilities, one change per overnight stay and for the sightseeing services, one change per one item.
Note 3: In the event that multiple instances of the changes set forth in (3) and (4) should occur per overnight stay, such changes shall nevertheless be deemed as one change per one overnight stay.
Note 4: For name changes in accommodation facilities as set forth in (3), these shall be deemed as changes if the facilities themselves have been changed.
Note 5: With regard to company name changes made to accommodation facilities, changes including raises to a higher grade of facility shall not apply.
- Correspondence Contract
When the Company receives an application from a credit cardholder (hereinafter referred to as a “member”) of a credit company we deal with, based on the conditions of “receiving payment of travel charges, cancellation fees, etc., without the signature of the member” (hereinafter referred to as a correspondence contract), the tour conditions are different from the ordinary tour conditions in the following points:
1. A contract shall be based on “travel business-related stipulations that are used for conclusion of a travel contract by Correspondence means contract.”
2. A contract shall be concluded at the time when the Company consents in the case of application by telephone, and when the Company issues a notification of its consent in the case of other communications means. At the time of application, information of the “member number, card expiration date,” etc., shall be provided.
3. A “card usage date” shall be the day of payment or repayment of travel charge, etc. The card usage date for tour charges shall be the “date when a contract is concluded.” The card usage date for cancellation fees shall be “the day cancellation of a contract is requested (when a request for cancellation is made on or after the card usage date for tour charges, repayment shall be made within seven days from the day after the request.”
4. When payment cannot be made using the credit card a member applies with due to a credit reason, etc., the Company shall cancel the Correspondence Contract, and be entitled to the same amount as the cancellation fees mentioned in the above, as payment for damage caused by a breach of contract.
- Recommendation for International Travel Insurance
During travel, injuries may incur large sums of treatment costs or transportation costs. Accidents may also result in claims for damages and compensations in amounts which are difficult to collect from the offender. In order to secure oneself against such cases, the Company recommends that the client has or timely applies for international travel insurance of a sufficient amount.
- Validity of Tour Conditions and Fares
The tour conditions and tour fares specified in the offers are valid as of January 1, 2023.
- Others
1. The client shall pay the expenses incurred when he or she asks for the personal accompaniment of a tour guide for such purposes as guiding shopping, etc., costs arising from client injury or illness, the return of lost baggage of articles left behind owing to personal negligence, as well as changes incurred by independent activity.
2. The client shall accept all responsibility for decisions regarding individual purchases at souvenir shops even when said shops are introduced by the Company or its local tour guides.
3. Under no circumstances shall the Company re-conduct a tour.
